Our Business Policies
Please read over our polices as they pertain to our customers. All polices are in place to protect our customers’ information as well as our own rights as a business. We hope to best support our customers by providing both great customer support and great products.
Fan Coin’s products are shipped domestically though USPS. Shipping of Fan Coins products from original order to product shipment is between 1-4 days after coin shipment status is set to shipped. During holiday seasons shipping times can be extended without notice due to factors out of our control. Periods of long shipment times are expected from November to January. Shipment to final destination can also vary based on location of each customer.
Fan Coin honors its 30 day money back guarantee with a full refund of the original order after receipt. Any product purchased through Fan Coin provides the originating ordering customer an order number. If a return is needed, customers will need to submit an order issue ticket through our contact us form expressing their wish to return the order and include their order number. Once requested has been generated a customer representative will contact the customer in 24 hours or less and provide instructions on how to properly return the order. All orders are required to be placed in their originating packaging. Costs for return orders are provided by Fan Coins at no cost to the customer.
Coin orders that are considered pre-orders are made for special coins which have not been released yet. Image designs may very from the final product once received. This is to insure we meet specific requirements for each team. For that reason pre-orders are sold as is at the time of production.
Log Files Like many other Web sites, www.thefancoin.com makes use of log files. These files merely logs visitors to the site – usually a standard procedure for hosting companies and a part of hosting services’ analytics. The information inside the log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and possibly the number of clicks. This information is used to analyze trends, administer the site, track user’s movement around the site, and gather demographic information. IP addresses and similar types of information are not linked to any information that is personally identifiable.
DoubleClick DART Cookie
Our Advertising Partners
www.thefancoin.com has no access to or control over these cookies that are used by third-party advertisers.
Third Party Privacy Policies
If you wish to disable cookies, you may do so through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the browsers’ respective websites. What Are Cookies?
Children’s Information We believe it is important to provide added protection for children online. We encourage parents and guardians to spend time online with their children to observe, participate in and/or monitor and guide their online activity. www.thefancoin.com does not knowingly collect any personally identifiable information from children under the age of 13. If a parent or guardian believes that www.thefancoin.com has in its database the personally-identifiable information of a child under the age of 13, please contact us immediately (using the contact in the first paragraph) and we will use our best efforts to promptly remove such information from our records.